Long-term care pharmacy is the hardest to automate. We know.
Facility-level rules, complex formularies, and high-volume data entry — automated by bots built for the most demanding LTC operations in North America.
Book a demoTrusted by leading pharmacies across the U.S. and Canada
LTC pharmacy complexity defeats generic automation
- Every facility has unique formulary, billing, and workflow rules. Generic automation treats them all the same and breaks on the exceptions.
- Manual data entry across dozens of facilities means dozens of techs doing the same repetitive work — and every one of them is a staffing risk.
- Medication reconciliation is a manual, time-intensive process that ties up your best clinical staff on chart comparisons instead of patient care.
- Onboarding new facilities takes weeks of manual rule configuration. Scaling means hiring more people, not deploying more automation.
How TJM Labs automates long-term care pharmacy
Facility-level configuration
Every facility has its own formulary, billing rules, and workflow exceptions. Our bots are configured per facility — not per pharmacy. 100+ rules per pharmacy, with each facility's requirements encoded and enforced automatically.
High-volume data entry at facility scale
LTC pharmacies process thousands of scripts daily across dozens of facilities. TJM Bot handles 3,000+ scripts per day, entering each one directly into your PMS with the correct facility context, formulary, and billing rules applied.
Medication reconciliation in minutes
Med rec is one of the most time-consuming tasks in LTC pharmacy. Our Medication Reconciliation Agent automates chart comparison and discrepancy detection — turning hours of manual work into minutes of clinical review.
Implementation that matches the complexity
LTC automation is not a plug-and-play project. Our 8 to 12 week implementation maps every facility's rules, tests against real workflows, and goes live only when accuracy meets your standard. A dedicated pharmacist PM and engineering team stay on throughout.
Results
40+ facilities, 80% fewer data entry labor hours
One of the largest LTC pharmacy operations in North America deployed TJM Bot across 40+ facilities. A team that required 10 techs for manual data entry now runs with 3. New facilities go live in days instead of weeks. Every facility's unique rules — formulary, billing, workflow exceptions — are encoded and enforced automatically.
Your facilities have rules. Our bots follow every one of them.
See how TJM Bot handles the facility-level complexity that generic automation can't.
Book a demo
Andrew did an excellent job of being thorough and clearly explaining the next steps throughout the process. The QA process was detailed and well-organized, which helped ensure that everything was carefully reviewed. The engineering team was also very responsive to our feedback - they took our comments into consideration and implemented the requested changes effectively. Overall, we were very impressed with the outcome of the project and appreciated the team's professionalism and attention to detail.
The bot completely eliminated a full step in our workflow — pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.
TJM's AI automations streamlined our operations, reduced errors, and boosted efficiency across the board. Their seamless implementation and ongoing support make them an exceptional partner.
TJM Labs built our virtual AI agent, Cindy, who now handles 50% of our phone calls and appointment scheduling. Their team's organization, punctuality, and ability to deliver exactly what we needed have been outstanding.
Before TJM Bot, our technicians processed 700–800 orders per shift — now one bot averages 4,000 orders daily, and we run two of them. It's dramatically boosted efficiency, reduced errors, and become an essential part of our pharmacy operations.
Our data-entry bot revolutionized how we handle high volumes of new prescriptions. With TJM's help refining accuracy, our staff now focuses on what matters most — patient care.
TJM Labs has been a game changer for our pharmacy. In a highly regulated environment where automation and AI aren't easy to implement, their experience and thoughtful approach made all the difference. We already have a strong tech stack, and TJM helped us truly leverage it by designing bots that fit our workflows, reduce manual work, and let our teams focus more on patient care. The impact has been immediate and meaningful across our operations. Their team is responsive, knowledgeable, and transparent. They genuinely feel like an extension of our team.
TJM Labs provided a solution that has been phenomenal for our team. The bot has been a massive help to our staff, especially during weeks when we've been short-staffed. Having the automation step in and handle basic input has been great for our workflow. It's exciting to see such a successful launch with a great supporting team.
Andrew did an excellent job of being thorough and clearly explaining the next steps throughout the process. The QA process was detailed and well-organized, which helped ensure that everything was carefully reviewed. The engineering team was also very responsive to our feedback - they took our comments into consideration and implemented the requested changes effectively. Overall, we were very impressed with the outcome of the project and appreciated the team's professionalism and attention to detail.
The bot completely eliminated a full step in our workflow — pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.
Frequently asked questions
Yes! Our agents are vendor-agnostic and integrate directly through your PMS interface using Vision AI, so no APIs or system replacements are required.
Absolutely. Our bots operate entirely within your infrastructure with zero data retention, ensuring full HIPAA compliance and patient data privacy.
Most bots are fully configured and live within 4 weeks, with minimal disruption to your existing workflows.
Yes! Our Vision AI adapts to UI changes automatically, and we offer ongoing support to ensure bots continue to operate smoothly.
Our bots flag exceptions or incomplete data for your staff to review, ensuring accuracy while saving significant manual effort.
No. Our team handles the setup and provides ongoing support, so you don't need additional IT resources to run or maintain the bots.
Stop hiring more. Start automating smarter.
Let's show you how AI agents handle your admin backlog—without changing your software or your workflow.
