Specialty pharmacy runs on precision. So do our bots.
Prescription intake, benefit investigation, patient outreach, and URAC compliance — automated by AI bots that understand specialty pharmacy workflows.
Book a demoTrusted by leading pharmacies across the U.S. and Canada
Specialty pharmacy workflows are too complex for generic tools
- Every script requires benefit investigation, prior authorization, and clinical documentation before it can move forward.
- URAC accreditation demands documented patient touchpoints — refill reminders, appointment confirmations, and med sync coordination.
- Manual intake from faxes, referral sources, and e-prescriptions creates bottlenecks that slow time-to-fill and frustrate patients.
- Your best techs spend their day on data entry and phone calls instead of patient care and provider relationships.
How TJM Labs automates specialty pharmacy
Automated prescription intake
TJM Bot processes incoming prescriptions from faxes, e-prescriptions, and referral sources — entering them directly into your PMS. No manual data entry, no transcription errors. Your team reviews instead of types.
Benefit investigation and prior authorization
Specialty scripts require BI and PA before they can move forward. Our bots automate the lookup and documentation process, reducing BI time by 70% and keeping scripts from stalling in intake queues.
VoiceAI for URAC compliance and patient outreach
URAC-accredited specialty pharmacies need documented patient touchpoints. VoiceAI handles refill reminders, appointment confirmations, and med sync calls — automatically logged and compliant. 99%+ URAC compliance out of the box.
Pharma relationship management
Specialty pharmacy lives on referral relationships. Our automation frees your team to focus on provider relationships and patient care instead of administrative overhead. More time selling, less time typing.
Results
Zeal Specialty Pharmacy: Precision at scale
Zeal Specialty Pharmacy needed to scale prescription processing without sacrificing the clinical precision their patients depend on. TJM Bot now handles high-volume data entry while their team focuses on patient care and provider relationships. Staff now spend their time on what matters — not typing.
Your specialty operation is too complex for generic automation.
See how TJM Bot and VoiceAI handle the workflows that off-the-shelf tools can't touch.
Book a demo
Andrew did an excellent job of being thorough and clearly explaining the next steps throughout the process. The QA process was detailed and well-organized, which helped ensure that everything was carefully reviewed. The engineering team was also very responsive to our feedback - they took our comments into consideration and implemented the requested changes effectively. Overall, we were very impressed with the outcome of the project and appreciated the team's professionalism and attention to detail.
The bot completely eliminated a full step in our workflow — pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.
TJM's AI automations streamlined our operations, reduced errors, and boosted efficiency across the board. Their seamless implementation and ongoing support make them an exceptional partner.
TJM Labs built our virtual AI agent, Cindy, who now handles 50% of our phone calls and appointment scheduling. Their team's organization, punctuality, and ability to deliver exactly what we needed have been outstanding.
Before TJM Bot, our technicians processed 700–800 orders per shift — now one bot averages 4,000 orders daily, and we run two of them. It's dramatically boosted efficiency, reduced errors, and become an essential part of our pharmacy operations.
Our data-entry bot revolutionized how we handle high volumes of new prescriptions. With TJM's help refining accuracy, our staff now focuses on what matters most — patient care.
TJM Labs has been a game changer for our pharmacy. In a highly regulated environment where automation and AI aren't easy to implement, their experience and thoughtful approach made all the difference. We already have a strong tech stack, and TJM helped us truly leverage it by designing bots that fit our workflows, reduce manual work, and let our teams focus more on patient care. The impact has been immediate and meaningful across our operations. Their team is responsive, knowledgeable, and transparent. They genuinely feel like an extension of our team.
TJM Labs provided a solution that has been phenomenal for our team. The bot has been a massive help to our staff, especially during weeks when we've been short-staffed. Having the automation step in and handle basic input has been great for our workflow. It's exciting to see such a successful launch with a great supporting team.
Andrew did an excellent job of being thorough and clearly explaining the next steps throughout the process. The QA process was detailed and well-organized, which helped ensure that everything was carefully reviewed. The engineering team was also very responsive to our feedback - they took our comments into consideration and implemented the requested changes effectively. Overall, we were very impressed with the outcome of the project and appreciated the team's professionalism and attention to detail.
The bot completely eliminated a full step in our workflow — pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.
Frequently asked questions
Yes! Our agents are vendor-agnostic and integrate directly through your PMS interface using Vision AI, so no APIs or system replacements are required.
Absolutely. Our bots operate entirely within your infrastructure with zero data retention, ensuring full HIPAA compliance and patient data privacy.
Most bots are fully configured and live within 4 weeks, with minimal disruption to your existing workflows.
Yes! Our Vision AI adapts to UI changes automatically, and we offer ongoing support to ensure bots continue to operate smoothly.
Our bots flag exceptions or incomplete data for your staff to review, ensuring accuracy while saving significant manual effort.
No. Our team handles the setup and provides ongoing support, so you don't need additional IT resources to run or maintain the bots.
Stop hiring more. Start automating smarter.
Let's show you how AI agents handle your admin backlog—without changing your software or your workflow.
