How pharmacies save millions and free staff with automation
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Gifthealth: Scaling to 25,000+ Prescriptions per Day with AI Automation
As prescription volumes surged, Gifthealth faced a critical inflection point: scale operations quickly or risk overwhelming staff with manual processes. The organization needed a way to eliminate inefficiencies, reduce errors, and free technicians from repetitive, low-value tasks. By partnering with TJM Labs, Gifthealth deployed a powerful suite of automation tools that transformed core pharmacy workflows—from prescription intake to patient updates—allowing the team to process tens of thousands of prescriptions daily with accuracy, efficiency, and significant cost savings.
Zeal: Scaling Prescription Processing and Patient Communication with AI Automation
For Speciality pharmacy Zeal, growing script volume risked slowing operations and overloading staff. With AI automation, each bot now processes 400 scripts daily—averaging just 120 seconds per script enabling the team to scale to over 800 prescriptions per day.
Andrew did an excellent job of being thorough and clearly explaining the next steps throughout the process. The QA process was detailed and well-organized, which helped ensure that everything was carefully reviewed. The engineering team was also very responsive to our feedback - they took our comments into consideration and implemented the requested changes effectively. Overall, we were very impressed with the outcome of the project and appreciated the team's professionalism and attention to detail.
The bot completely eliminated a full step in our workflow — pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.
TJM's AI automations streamlined our operations, reduced errors, and boosted efficiency across the board. Their seamless implementation and ongoing support make them an exceptional partner.
TJM Labs built our virtual AI agent, Cindy, who now handles 50% of our phone calls and appointment scheduling. Their team's organization, punctuality, and ability to deliver exactly what we needed have been outstanding.
Before TJM Bot, our technicians processed 700–800 orders per shift — now one bot averages 4,000 orders daily, and we run two of them. It's dramatically boosted efficiency, reduced errors, and become an essential part of our pharmacy operations.
Our data-entry bot revolutionized how we handle high volumes of new prescriptions. With TJM's help refining accuracy, our staff now focuses on what matters most — patient care.
TJM Labs has been a game changer for our pharmacy. In a highly regulated environment where automation and AI aren't easy to implement, their experience and thoughtful approach made all the difference. We already have a strong tech stack, and TJM helped us truly leverage it by designing bots that fit our workflows, reduce manual work, and let our teams focus more on patient care. The impact has been immediate and meaningful across our operations. Their team is responsive, knowledgeable, and transparent. They genuinely feel like an extension of our team.
TJM Labs provided a solution that has been phenomenal for our team. The bot has been a massive help to our staff, especially during weeks when we've been short-staffed. Having the automation step in and handle basic input has been great for our workflow. It's exciting to see such a successful launch with a great supporting team.
Andrew did an excellent job of being thorough and clearly explaining the next steps throughout the process. The QA process was detailed and well-organized, which helped ensure that everything was carefully reviewed. The engineering team was also very responsive to our feedback - they took our comments into consideration and implemented the requested changes effectively. Overall, we were very impressed with the outcome of the project and appreciated the team's professionalism and attention to detail.
The bot completely eliminated a full step in our workflow — pharmacists pre-check, and technicians don't touch those prescriptions anymore. You can step away for a minute, and 20 prescriptions are done automatically.
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